Testimonials

Mrs Gleave, Bedford. MK40

Paul arrived on time and finished on time. The oven looks like new. Paul covered all the surrounding area and left everywhere spotless.

Mrs Gleave, Bedford. MK40

Mrs Gay, Bedford. MK41

Excellent job. Won’t have smoke detector going off every time I cook.

Mrs Gay, Bedford. MK41

Mrs Lane, Olney. MK46

Thank you for the lovely clean oven. All completed well and on time. Thanks.

Mrs Lane, Olney. MK46

Ms Campbell, Bromham. MK43

Imagine my shock today when inspecting my ovens after Paul had cleaned them to find what appeared to be a very odd version of myself looking back at me – such was the shine on the oven doors! And without my glasses on at that. What a relief to don sunglasses and look away! Another great job Paul! Thank you.

Ms Campbell, Bromham. MK43

Mrs Lea-Sasnik, Bedford. MK40

Excellent service. On time. Satisfied customer.

Mrs Lea-Sasnik, Bedford. MK40

Mr Nash, Bedford. MK43

Paul came to the house in Bromham, on time and did a great job.

Mr Nash, Bedford. MK43

Mr Small, Bedfordshire. MK46

I now have a wonderfully clean oven – delighted, great job – Thank you.

Mr Small, Bedfordshire. MK46

Mr Bowden, Turvey. MK43

Paul Green carried out a superb job for us and we are very pleased with the result. We will certainly call on Paul again when needed.

Mr Bowden, Turvey. MK43

Matt, Bedford. MK43

Superb – Thank you.

Matt, Bedford. MK43

Mrs Barrett-Brown, Bedfordshire. MK44

A fantastic service. Very friendly and very good. We are very pleased.

Mrs Barrett-Brown, Bedfordshire. MK44

Mrs Baddley, Bedford. MK41

Great service, helpful man – Paul. Couldn’t be better.

Mrs Baddley, Bedford. MK41

Mrs Mender, Lidlington. MK43

Very good service. Kind, efficient, good value for money. Definitely will use again.

Mrs Mender, Lidlington. MK43

Mrs Davies, Flitwick. MK45

Excellent job. Very pleased. Will recommend.

Mrs Davies, Flitwick. MK45

Susie Bircham, Bedford. MK41

Excellent service.

Susie Bircham, Bedford. MK41

Mrs. Hughes, Marston, Bedford writes;

Always 100% on time. Always 100% excellent work

Mrs. Hughes, Marston, Bedford writes;

Miss Parmenter, Flitwick. MK45

Excellent service! Oven looks new!

Miss Parmenter, Flitwick. MK45

Mrs Johnson, Bedford. MK43

More than pleased with the service.

Mrs Johnson, Bedford. MK43

Mr Blaney, Bedford. MK41

A job well done.

Mr Blaney, Bedford. MK41

Mrs Kathy Dutton, Bedford. MK41

Wow!!

Mrs Kathy Dutton, Bedford. MK41

Mrs Jones, Bedford. MK41

My oven looks wonderful now!

Mrs Jones, Bedford. MK41

Mrs. Hall, Bromham

Fantastic job ! Now I don’t want to use it and dirty it again !

Mrs. Hall, Bromham

Mrs. Shoosmith, Bromham

Brilliant service & will definately use time and time again ! And will recommend to friends.

Mrs. Shoosmith, Bromham

Carol Austin, Biddenham

On time, courteous and a good clean worker.

Carol Austin, Biddenham

Mr. Tranter, Ampthill, Bedford

Fantastic job. Thank you.

Mr. Tranter, Ampthill, Bedford

Catriena James, Houghton Conquest, Bedford

Paul was fantastic and I will have great pleasure in recommending him to family and friends and he has won a lifetime customer. I will look forward to seeing him again for our next oven clean.

Catriena James, Houghton Conquest, Bedford

Lyn Vaughan, Ampthill, Bedford

Good job well done ! Thank you.

Lyn Vaughan, Ampthill, Bedford

Pearl Jeffs, Blunham, Bedford

Brilliant !

Pearl Jeffs, Blunham, Bedford

Mrs. Gensale, Bedford. MK30

Very satisfied with the service provided.

Mrs. Gensale, Bedford. MK30

Mr. Johns, Bedford

Very pleased with the service. Thank you.

Mr. Johns, Bedford

Mrs. Bell, Hollowwood, Bedford

Thank you for a prompt, clean and efficient service.

Mrs. Bell, Hollowwood, Bedford

Mrs. Harris, Flitwick

Oven looks like new ! Thank you.

Mrs. Harris, Flitwick

Mrs. McBride,  Bedford

My cooker looks like new again so I’m delighted.

Mrs. McBride,  Bedford

Mrs. Wilkins, Clapham, Bedford

Thank you for an efficient and professional service. The cooker looks like new !

Mrs. Wilkins, Clapham, Bedford

Mrs. Perchinelli, Bedford

Thank you so much. Lovely job. Will use you again.

Mrs. Perchinelli, Bedford

Mrs. Ansell, Oakley, Bedford

Brilliant service – thorough job. Would highly recommend.

Mrs. Ansell, Oakley, Bedford

Mrs. Chander,  Kempston, Bedford

Very pleased and great job done. Would definately recommend to family and friends.

Mrs. Chander,  Kempston, Bedford

Mrs. Gower, Asgard Drive, Bedford

Super job……just like new. Many thanks.

Mrs. Gower, Asgard Drive, Bedford

Debbie Prosser, Lettings Manager, Orchard Estates, Ampthill

We use OVENU services a lot for all of our newly ‘Let’ properties or when a tenant vacates to bring the ovens back to their original condition. OVENU have never let us down, offer excellent service, prompt bookings and overall the end clean produced by the company is superb, the finish of a brand new oven.

Debbie Prosser, Lettings Manager, Orchard Estates, Ampthill

Mrs. Johnson,  Bedford

Fantastic service, very clean and tidy and even fixed the seal on the door which was a bonus. Would certainly use OVENU again!

Mrs. Johnson,  Bedford

Mrs. Cathy Jones, Bedford

As always, after having my Rangemaster oven cleaned, it looks like new again. No mess and nothing too much trouble for Paul and I am an extremely satisfied customer.

Mrs. Cathy Jones, Bedford

Audra Coultard, Harewell Way, Harrold, Bedford

A fantastic job and a very polite and friendly man. A pleasure to have in the house. Thank you.

Audra Coultard, Harewell Way, Harrold, Bedford

Mrs. Cambell, Bromham, Bedford

Excellent job – will recommend to friends.

Mrs. Cambell, Bromham, Bedford

Mr. Harris, Harrold, Bedford

Superb ! So quick to get an appointment and a smashing job. See you next year !

Mr. Harris, Harrold, Bedford

Mrs. Taylor, Oakley, Bedford

Very impressed. Punctual, no mess ! Excellent job, am delighted with my ‘new’ cooker.

Mrs. Taylor, Oakley, Bedford

Mrs. Atkins, Olney, Bedford

Great job, thank you.

Mrs. Atkins, Olney, Bedford

Mrs. Collings, Cranfield, Bedford

Oven looks like new, and it was pretty grim before the gentleman started !! Will recommend.

Mrs. Collings, Cranfield, Bedford

Mr. Edwards, Abbey Fields, Bedford

Thank you so much for the service and results you have achieved with my ovens, hob and extractor fan. Friendly and professional. Looks like new. Will definately be using you again Paul and shall be recommending you to my friends.

Mr. Edwards, Abbey Fields, Bedford

Mrs. Harding, Bromham, Bedford

Thanks for a great service.

Mrs. Harding, Bromham, Bedford

Mrs. Bate, Stevington, Bedford

Excellent service and my oven looks like new ! I will definately recommend.

Mrs. Bate, Stevington, Bedford

Miss Stark, City Lane, Colmworth, Bedford

Thank you very much – very satisfied.

Miss Stark, City Lane, Colmworth, Bedford

Chantelle Marin, Bedford

Absolutely fantastic. Oven is like new again!! Oven fairy. Thank you.

Chantelle Marin, Bedford

Mrs. Boora, Bedford

Very professional. Well done!

Mrs. Boora, Bedford

Mrs. Kiddy, Bedford

Very happy – I am suprised my oven could look this clean!

Mrs. Kiddy, Bedford

Mrs. Healey, Bedford

I am very happy with the service that Paul has provided today. Only wish I’d done it sooner. The oven looks like new!

Mrs. Healey, Bedford

Mrs. Davidson, Houghton Conquest. Bedford

Thank you. Wonderful to have an oven which is good as new. Only problem, dont want to cook in it now. It will only mess it up and it looks so fabulous – – all clean and shiny.

Mrs. Davidson, Houghton Conquest. Bedford

Mrs. Frazier, Milton Ernest. Bedford

Brilliant service, excellent result. Thank you.

Mrs. Frazier, Milton Ernest. Bedford

Mrs. Berryman, Bedford

I am extremely pleased with the service. I thought my oven was a gonner but Ovenu made it look like new again.

Mrs. Berryman, Bedford

Mrs. Dennison, Carlton, Bedford

My oven looks great and Paul gave us a superb service.

Mrs. Dennison, Carlton, Bedford

Mrs. Thompson, Turvey, Bedford

Fantastic results, oven looks like new again.

Mrs. Thompson, Turvey, Bedford

Mr. Edwards, Bedford

Very happy with the service and result. Thank you.

Mr. Edwards, Bedford

Mrs Hurin, Bromham, Bedford.MK43

Great. Thanks would recommend.

Mrs Hurin, Bromham, Bedford.MK43

Mrs Jones, Elstow, Bedford. MK42

Lovely and clean, brilliant job. Will definitely use you again.

Mrs Jones, Elstow, Bedford. MK42

Mr Brian North, Cranfield, Bedford. MK43

Very pleased with service and happy to pass onto other customers.

Mr Brian North, Cranfield, Bedford. MK43

Mr Collett, Bedford. MK40

Great service. Oven looks like new.

Mr Collett, Bedford. MK40

Mrs Harris, Marston, Bedford. MK43

It Looks like new! Thanks so much.

Mrs Harris, Marston, Bedford. MK43

Mrs James, Houghton Conquest, Bedford. MK45

Fantastic service as always! Thank you so much.

Mrs James, Houghton Conquest, Bedford. MK45

Mrs Gibbs, Kempson, Bedford. MK42

Fantastic job. Many thanks.

Mrs Gibbs, Kempson, Bedford. MK42

Mr Hamilton, Cranfield, Bedford. MK43

Fabulous! Like a new oven, worth every penny.

Mr Hamilton, Cranfield, Bedford. MK43

Mrs Sandra Alexander, Lavenden. MK46

Kevin has done a brilliant job on our 10 year old oven – it looks like new.

Mrs Sandra Alexander, Lavenden. MK46

Mrs Melges, Elstow, Bedford. MK42

Delighted with the service – oven is like new. Many thanks.

Mrs Melges, Elstow, Bedford. MK42

Mel and Ian, Bedford. MK40

My oven looks new again. Thank you for the hard work you put into it.

Mel and Ian, Bedford. MK40

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.